PhoneFactor.com

Get expert assistance.

Connect to industry leading support:

• 24/7 Support
  Get access to the support resources you need, when you need them.
• Expedited Escalation for High-Severity Issues
  Minimize the impact of technical issues with immediate escalation and frequent updates.
• Personalized Care
  Get the commitment of a Technical Account Manager to ensure your success.

24/7 IT Support

PhoneFactor’s seasoned team of support technicians will help quickly identify and resolve your issues. Ongoing training, dedication to customer service, and industry best practices ensure efficient issue resolution and a high level of service. Our on-site support technicians have extensive IT experience across multiple industries. In addition to live support services, the online support center is always available to provide documentation.

Expedited Escalation for High-Severity Issues

Issues are escalated according to their severity with regular status updates provided to the client. For high severity issues, the PhoneFactor Support Team will follow an expedited escalation process, including immediate escalation to an engineer and notification of the Support Manager with updates every two hours until the issue is resolved.

Personalized Care

While any support technician can assist you, each new account receives a Technical Account Manager as their primary contact during the initial setup/configuration process and to manage the escalated issue process.