West at Home Increases Credit Card Data Security with PhoneFactor
Two-Factor Authentication Meets Payment Card Industry Requirements for Secure Access
September 16, 2008 – PhoneFactor, a leading provider of security products and services, today announced that West Corporation, a leading provider of outsourced communication solutions, has selected its phone-based authentication technology for their home-based agent program, West at Home. PhoneFactor helps West protect its clients’ customers from potential identity theft and credit card fraud.
West Corporation was seeking a two-factor authentication solution that complied with Payment Card Industry Data Security Standards (PCI DSS) for their home-based agents throughout the country. The solution needed to be simple to use and rapid to deploy to their thousands of home-based agents, as well as affordable to setup and maintain. After carefully evaluating several options, West chose PhoneFactor to secure remote access to the call center systems used by their home-based agents to take orders and process credit cards.
“The PhoneFactor solution gives us the strong two-factor authentication that we need to meet the industry’s strict regulatory requirements,” stated Rachel Roberts, Information Services Project Manager for West Corporation. “PhoneFactor fit all of our requirements and gave us a great alternative to costly security token solutions.”
About West at Home
West at Home is one of the nation’s leading providers of home-based customer contact solutions. West at Home helps Fortune 1000 companies deliver unparalleled results through a combination of higher quality, better educated agents and a highly scalable, state-of-the-art infrastructure. West at Home employs the industry’s most comprehensive agent training, management and monitoring processes and features multi-layered security protection. This helps companies protect their customer data, achieve a higher level of quality service, improve staffing flexibility and realize a greater return on their investment.
West at Home is a subsidiary of West Corporation, the nation’s leading provider of outsourced communication solutions. For more information, please visit www.westathome.com.
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The Company’s integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services.
Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 39,000 employees based in North America, Europe and Asia. For more information, please visit www.west.com.
